You have heard about a clever guy who is selling his method to work 4 hours a week and still living healthy.
I heard about him yesterday at
Steve Rubel's place.
At first I was amazed by how smart is this guy : the book, five minutes conferences, a blog, some advice on how to measure your life quality, how to save money with a more rational standard of living, etc.
Wow, sounds great. Let me buy the book.
First problem: the book is not yet available for Italian market. Ok,
such a smart guy, I send him a mail telling how i wish to understand more and we'll find a solution. So I did and I got an answer in five minutes. The most disappointing answer I, as a customer, can receive:
Hi All,
In an effort to actually get work done,
I am checking email once every 2-4 days.
If you need a response soon and have my number, please call me. I actually prefer phone for quick decisions.If this is media, speaking, or interview-related, please find
appropriate phone info under "contact" at www.fourhourworkweek.com.
Cheers, and here's to life outside of the inbox!
Tim
P.S.
I read all e-mail personally, but I cannot always reply, especially with involved how-to questions. Please don't be offended if I don't respond, and be sure to check out the blog, forums, and 4HWW communities that are popping up online. Thanks for
understanding, and I appreciate your e-mail!
Wait a minute:
- to save your time you just do not check email?
- to save your time, I have to phone to you?
- you read all email personally but do not answer because you can't?
- I have not to be offended, if you do not answer?
What about customer satisfaction?
You sell a product, your book, and to sell more you build up a story around it and to live with your story you tell to a customer to not send mail, better a phone call and if you should not answer just take it easy?
Is it me or there is something wrong?