i purchased a lakers jersey for my nephew and some days later having placed the order, the customer uncaring office politely informed me that i should have find another xmas gift.
after a rather complaining mail of mine, on dec. 16th i got a lady writing to me:
I truly apologize for the frustration this has caused you. You should
have been notified immediately when we realized the item was no longer
available. I have requested a $25.00 gift card to be emailed to you. We
hope to hear from you again in the near future.
Please let us know if we can assist you further. Thank you for visiting
the NBA and WNBA Store.
today, i haven't got any mail with the gift card.
nor that i have any will to purchase anything from them, but still they did not perform this task, too.
all i got is this mail, dated jan 12!!!
Greetings from NBA and WNBA Store.
We are writing to confirm that we have processed your refund in the
amount of $76.98 for your Order # xxxxxxxxxxxx
This refund is for the following item(s):
Item: Lakers NBA Men's Replica Home Jersey ( sz. S, Gold : Bryant, Kobe : Lakers )
Reason for refund: Account adjustment
Your refund is being credited as follows:
Credit Card : $76.98
Total refund for this order: $76.98
Thank you for shopping at NBA and WNBA Store.
- you did not send the jersey and put me in trouble
- you did not send the gift card
- you debited my credit card immediately
- you retain my money for one month