have you ever thought at the car retailer as someone who just chase you until the car is out of the store?
have you ever thought that you would like someone to remind you that you need to make periodic maintenance, change oil or whatever your car need?
just think about receiving an email or an sms telling you that you have to get back to perform some maintenance. helpful, isn't it?
currently i'm not aware of any customer program to follow you since you left the store and until you come back to buy a new one.
expensive? maybe but....
complicated to implement? yes but...
well, too many questions for a post, but i really like to have some answers.
cars are expensive and customer care should go further to add value for your money, even if you do not buy a porsche or a ferrari.