The day later I saw him walking close to home in very good shape and safe.
Pedro has the customer attitude, the new customer attitude:
- he goes by himself
- he follows his instinct
- he looks for new experience
- he knows what he want
- he doesn't get lost
Do you want to retain your customers? Engage them in new experience and keep conversation alive.
Do you want to lose them? Try to put a leash on them. They will bite you.