Dear Mr. Schultz,
I understand that you have received thousands of very good and sounding advice in the latest months.
But as your company is one the most loved around the world and in the blogosphere, I wish to write down few words about the perception and the future of Starbucks.
Last year Starbucks lost me as a customer.
Everytime I was in London or Paris, I always paid a visit to on of your place but this was not the case lately.
I felt the place was not charming anymore. Sometimes the place was too small, sometimes dirty, sometimes everything happened too quickly like in a factory: who's next? quick, quick!
Too many gadgets
I just wanted a coffee in a nice and clean place, confortable and quite, like at home but... ok, you know, you invented it.
Now, this experience is diluted by the fact that too many shops were opened and you can't retain the same quality across all of them.
And to serve more people the old fashioned coffee machines were replaced with heartless devices.
Why I should pay a premium price for such a disappointing feeling? But I miss the place.
That's why I feel in need to give you an advice.
Go and hire some top managers from luxury companies, someone who knows how to make you pay a premium and feel satisfied and happy. And make happy the shareholders, too.
Someone who works in LVMH or PPR. Someone who can work on the image and still open stores everywhere in the world. Someone able to make people lying up outside the store and still be confortable with that.
You can't compete with McDonalds', because your franchise is far better and of higher profile. Can you imagine Louis Vuitton competing with Gap or H&M? What a shame it would be.
That's all from me.
Bonne chance, G.