Social media insights via a social network

My Plurkaddiction is eventually generating some interesting insights about Social Media and their application in the business world.

Along with fellows plurkers Geoff Livingston, Frank Martin , Sonny Gil, Amber Naslund generated a conversation about the impact of Social Media on jobs other than Marketing: Sales and Business development, Customer and client services, Product and Brand managers.

The list is truly comprehensive and I wish to share with you all.
Enjoy the reading.

Age of conversation #2 - the complete list of contributors

Ladies and Gents, this is the latest version of the list of contributors to Age of conversation #2.

Adrian Ho, Aki Spicer, Alex Henault, Amy Jussel, Andrew Odom, Andy Nulman, Andy Sernovitz, Andy Whitlock, Angela Maiers, Ann Handley, Anna Farmery, Armando Alves, Arun Rajagopal, Asi Sharabi, Becky Carroll, Becky McCray, Bernie Scheffler, Bill Gammell, Bob LeDrew, Brad Shorr, Brandon Murphy, Branislav Peric, Brent Dixon, Brett Macfarlane, Brian Reich, C.C. Chapman, Cam Beck, Casper Willer, Cathleen Rittereiser, Cathryn Hrudicka, Cedric Giorgi, Charles Sipe, Chris Kieff, Chris Cree, Chris Wilson, Christina Kerley (CK), C.B. Whittemore, Chris Brown, Connie Bensen, Connie Reece, Corentin Monot, Craig Wilson, Daniel Honigman, Dan Schawbel, Dan Sitter, Daria Radota Rasmussen, Darren Herman, Dave Davison, David Armano, David Berkowitz, David Koopmans, David Meerman Scott, David Petherick, David Reich, David Weinfeld, David Zinger, Deanna Gernert, Deborah Brown, Dennis Price, Derrick Kwa, Dino Demopoulos, Doug Haslam, Doug Meacham, Doug Mitchell, Douglas Hanna, Douglas Karr, Drew McLellan, Duane Brown, Dustin Jacobsen, Dylan Viner, Ed Brenegar, Ed Cotton, Efrain Mendicuti, Ellen Weber, Eric Peterson, Eric Nehrlich, Ernie Mosteller, Faris Yakob, Fernanda Romano, Francis Anderson, Gareth Kay, Gary Cohen, Gaurav Mishra, Gavin Heaton, Geert Desager, George Jenkins, G.L. Hoffman, Gianandrea Facchini, Gordon Whitehead, Greg Verdino, Gretel Going & Kathryn Fleming, Hillel Cooperman, Hugh Weber, J. Erik Potter, James Gordon-Macintosh, Jamey Shiels, Jasmin Tragas, Jason Oke, Jay Ehret, Jeanne Dininni, Jeff De Cagna, Jeff Gwynne & Todd Cabral, Jeff Noble, Jeff Wallace, Jennifer Warwick, Jenny Meade, Jeremy Fuksa, Jeremy Heilpern, Jeroen Verkroost, Jessica Hagy, Joanna Young, Joe Pulizzi, John Herrington, John Moore, John Rosen, John Todor, Jon Burg, Jon Swanson, Jonathan Trenn, Jordan Behan, Julie Fleischer, Justin Foster, Karl Turley, Kate Trgovac, Katie Chatfield, Katie Konrath, Kenny Lauer, Keri Willenborg, Kevin Jessop, Kristin Gorski, Lewis Green, Lois Kelly, Lori Magno, Louise Manning, Luc Debaisieux, Mario Vellandi, Mark Blair, Mark Earls, Mark Goren, Mark Hancock, Mark Lewis, Mark McGuinness, Matt Dickman, Matt J. McDonald, Matt Moore, Michael Karnjanaprakorn, Michelle Lamar, Mike Arauz, Mike McAllen, Mike Sansone, Mitch Joel, Neil Perkin, Nettie Hartsock, Nick Rice, Oleksandr Skorokhod, Ozgur Alaz, Paul Chaney, Paul Hebert, Paul Isakson, Paul McEnany, Paul Tedesco, Paul Williams, Pet Campbell, Pete Deutschman, Peter Corbett, Phil Gerbyshak, Phil Lewis, Phil Soden, Piet Wulleman, Rachel Steiner, Sreeraj Menon, Reginald Adkins, Richard Huntington, Rishi Desai, Robert Hruzek, Roberta Rosenberg, Robyn McMaster, Roger von Oech, Rohit Bhargava, Ron Shevlin, Ryan Barrett, Ryan Karpeles, Ryan Rasmussen, Sam Huleatt, Sandy Renshaw, Scott Goodson, Scott Monty, Scott Townsend, Scott White, Sean Howard, Sean Scott, Seni Thomas, Seth Gaffney, Shama Hyder, Sheila Scarborough, Sheryl Steadman, Simon Payn, Sonia Simone, Spike Jones, Stanley Johnson, Stephen Collins, Stephen Landau, Stephen Smith, Steve Bannister, Steve Hardy, Steve Portigal, Steve Roesler, Steven Verbruggen, Steve Woodruff, Sue Edworthy, Susan Bird, Susan Gunelius, Susan Heywood, Tammy Lenski, Terrell Meek, Thomas Clifford, Thomas Knoll, Tim Brunelle, Tim Connor, Tim Jackson, Tim Mannveille, Tim Tyler, Timothy Johnson, Tinu Abayomi-Paul, Toby Bloomberg, Todd Andrlik, Troy Rutter, Troy Worman, Uwe Hook, Valeria Maltoni, Vandana Ahuja, Vanessa DiMauro, Veronique Rabuteau, Wayne Buckhanan, William Azaroff, Yves Van Landeghem

Sales are a false goal

Yes, that's my point.
If you get into Web 2.0 pratices to generate sales, you may be on the wrong track.
I do not mean that at the end of the day, you are not generating sales, but this is not the goal you must have in mind when tackling this world.

We do not forget that sales are and will be more and more related to a brand or a company image, to the post sales experience, to several other factors that are influenced by the customers opinion.
An opinion crucial as never before because it travels across the web all over the world in few seconds, crushing space and language barrier.

So, set up your goal in a different way.
This is the thought I tried to deliver in the workshop about WOM and this is something I can see in this interesting post from Mediapost.

Metrics

Don't rely on metrics to claim your community is successfull.
Use metrics to understand your community better.

New conversation, new meaning to words

There are words that had changed their meaning as time pass by.
And there are words that are changing it or that are just on their way to do so.

One of this may be awareness.
In marketing and advertising, awareness is the indicator of how known is a brand, a product.
Some equation:

a) The higher the adv. budget, the higher the awareness.
b) The higher the awareness, the easier to sell a good.

The quest for awareness has been the engine of the advertising world in the last, say, 30/40 years, maybe more, and the pillar of the marketing activities.

Today, I would like to suggest a new meaning in marketing for the word awareness.


Awareness as understanding, insight, knowledge.

The new awareness related to the Web 2.0 and social media that companies must develop not through massive adv. investment but through a real comprehension of their inner strenghten and weakness, of the inner nature of their brands and products, and more and more crucial the true perception and sentiment of the common people towards you, your company, your brand.

A time consuming scanning process, someone may say.
A wise investment, I would call it.

This is, to me, the awareness that companies should look for because it’s via this awareness that they can enter in markets more and more fragmented with a discerning approach.