Tuesday, February 20, 2007

Money, freedom and the web


“Money won't create success, the freedom to make it will.”

Nelson Mandela is one of the person who made of his life a living manifesto for human rights. He spent most of his life in jail and was eventually released after the South African government decided to change its policy about racial issues.

This quote of his is to me a warning that is becoming more and more important to Web and the Blogosphere.

We do all remember when Internet was a land of total freedom: freedom to surf, to write, to share, to discuss, to meet.
Lately, with big money around, everyday there is a sign that this freedom in endangered.
And politics play its role, too.
Think about YouTube, since it has become GooTube and Napster, long time ago.

And yesterday, two news:

  1. the European Community published a recommendation to all its members to keep traffic data for security reasons. Now, this security issue is the perfect reason for any government to give a look into our stuff, any kind of stuff;
  2. a new content recognition software able to identify stuff copyrighted even if mashed.
I do not blame the commercial side of the Web, nor the advertising world which feed me. But there are too many grey area around which provide good reason to limit the freedom of the Web users.

Do you feel the same as me?
Or I'm a bit paranoic?


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Sunday, February 18, 2007

The new Z-list





This picture has been taken in Rome, at Ponte Milvio.
Someone, few months ago, began to close a lock with their initials on: the lovers' names initials on a lock to seal the love between two persons.
Then another couples added their own lock, and another one and another again and again and again: this is the actual image.
How it was born, no one knows, how it was spread, no one knows, but it worked and it works. The Z-list has probably many parents as every smart idea but we know how it spread around. And now is back: visit these blogs, leave a sign of your appreciation if any and spread it. Let's make it bigger and bigger as the locks at Ponte Milvio: a sign that love is in the air.

My Marrakesh
The Viral Garden
BizandBuzz
Choice at Your Fingertips
Ruminate this site
Evolution...not just a theory anymore
Travel And Vacation On Blog
Through the Lenses
A Free and Decent Blog Host
What is Brand?
Asyuu @ Forest
Employment Law Colorado
Current World news
World Blog Collection
Girls Swimsuits
Asia Inspection Community
Business Garden
Dipping into the Blogpond
The Best Guides to eCommerce with Favor
SEO Blog
Energy Blog
Dosh Dosh
Daily Blog Tips
Forged Euphoria
Above Popular
Deepak
Gangster Sonny
Connected Internet
Blog-Op
Mike's Money Making Mission
Time to Budget
Can I Make Big Money Online
Blogtrepreneur
Flee the Cube
Blogging Secret
Blogging to Fame
Million Dollar Experiment heads Down Under
Quest to make money on the internet
Kumiko's Cash Quest
Calico Monkey
Internet Bazaar
Shotgun Marketing Blog
BrandSizzle
bizsolutionsplus
Customers Rock!
Being Peter Kim
Pow! Right Between The Eyes!
Billions With Zero Knowledge
Working at Home on the Internet
MapleLeaf 2.0
Two Hat Marketing
darrenbarefoot.com
The Emerging Brand
The Branding Blog
CrapHammer
Drew's Marketing Minute
Golden Practices
Viaspire
Tell Ten Friends
Flooring the Consumer
Kinetic Ideas
Unconventional Thinking
Buzzoodle
Conversation Agent
The Copywriting Maven
Hee-Haw Marketing
Scott Burkett's Pothole on the Infobahn
Multi-Cult Classics
Logic + Emotion
Branding & Marketing
Popcorn n Roses
On Influence & Automation
Bullshitobserver
Servant of Chaos
converstations
eSoup
Presentation Zen
Dmitry Linkov
aialone
John Wagner
Nick Rice
CKs Blog
Design Sojourn
Frozen Puck
The Sartorialist
Small Surfaces
Africa Unchained
Perspective
gDiapers
Marketing Nirvana
Bob Sutton
。Hola! Oi! Hi!
Shut Up and Drink the Kool-Aid!
Women, Art, Life: Weaving It All Together
Community Guy
Social Media on the fly


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Tuesday, February 13, 2007

Nothing Can Stop It, Janey Girl!

In answering a comment from BobG to my latest post about five reasons why we blog, I found myself defining the blogosphere as a fluid environment. And, as any fluid environment, it can be a friendly one or a mortal one. As it was for Blob, yes that Blob.


When entering into the blogosphere, the first feeling is to be in someway lost, without a compass nor a scout to drive you around.
It' s not easy to admit it, but I'm rather confident that this was the first feeling for almost all of us. And if it is difficult for us as individuals, let's figure out how challenging should be to a company. I believe that this is mainly why we see so many different approach to this fast changing world.
  • companies acting as landlord of the coal mine to defend feudal rights
  • companies hiding themselves behind their history and brands
  • companies trying to stop sea waves with a wall made of sand
  • companies jumping on the bandwagon when it's already late
and
  • companies brave enough not to be scared by the changes
  • companies understanding the Darwin laws
  • companies perceiving the add-ons
One thing is very clear: nothing can stop it, Janey Girl!



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Monday, February 12, 2007

Bridge over troubled water


Valeria Maltoni in her latest post about why we blog made me the honour to be one the five bloggers mentioned.
I tell you that this is a great reward to me for some reasons:

- Valeria run a great blog, very well written
- she is a skilled professional and has a terrific professional profile
- the other blogs mentioned are top class

I left my previous job on May last year to learn more on the Web 2.0 and purposely went to explore the market in the US and the English speaking blogosphere.
I found a fascinating world made of professionals in marketing, advertising, pr.
At the very beginning, I pose, as the title of a book from my favourite write, Bruce Chatwin, a question to myself: " What I'm doing here?"
The answer was, and is, that all my way into blogging is driven by learning.

At Lewis Green's place, I've learnt about integrity and ethic in this business. Most of the time conversation with Lewis turn over the transparent and honest approach to clients, their (and our) business and, in general, to the others;

at Tim Jacksons's place, I've learnt about pure passion. It seldom happen that someone get the gift to work for the company of his/her dream. Well, Tim is one of this lucky few and everything in his blog delivers the passion for his job and his company. Something that we should all feel in our everyday life;

at Mack Collier's place, I've learnt about the social media. His blog is a real catalyst and we do share the passion about the strange way the music majors try to stop the world going round and round;

at Gavin Heaton's place, I've learnt that the miles are no longer a factor when you share a common language (and the by the way, he'got the book earlier than me!!);

at Simone Morgagni's place, I've learnt the beauty of writing. His blog (unfortunately it's only in italian) is a great place where to discuss of linguistic, politic, philosophy for the pleasure of the discussion, something as what the ancient Greeks called the Agorà.

One goal, five places.
But many others are around, some of them I've already linked and I'm grateful to, some of them I hope I'll know in the future because when to get into the blogosphere, you begin a journey.


Monday, February 05, 2007

why i'm not going to see these movies



in a world jammed with visual experience, different ways of entertainment fruition, peer-to-peer, dvds, etc., the movies majors try on one side to drive us to theatre to see their products and on the other side to block the circulation of the same products.

in all these efforts money focussed , it seems they have lost the creative push to differentiate, to create engagement, to thrill the audience.

this morning in my feeder i got this image of new movie trailers.
five out of fourteen movies have the same display: black background, one or two words in silver or gold and that's it.
  1. disturbia is about a serial killer
  2. rescue dawn is the story of an american pilot in vietnam
  3. hot fuzz is the story of a policeman detached in a place where he discover that the local hero is not such a hero
  4. live free or die hard is the fourth episode of the die hard saga
  5. sunshine is the about a space mission
with plots so different how comes that the ads are so equal?
yes, probably one or two of these movies will earn big money but it won't be for this creative approach, no doubt about it.


Saturday, February 03, 2007

Luxe, calme et volupté (part 2)




If we look at the revenue figures of leading fashion groups, we may find some surprise.
Valeria Maltoni, in a recent post, was posing some questions about luxury brands and the need to grow:

  • Can a company really go for high-end and mass market under the same name brand? Ironically, what appeals to mass market is what high-end customers shy away from.
  • Would you rely on customer focus groups to make a decision on which end of the market to preserve? Tiffany did after complaints about crowding were beginning to appear in internal consumer research.
  • Would you be willing to sacrifice sales growth while you recalibrate the brand one way or the other? In publicly traded companies investors may have you for dinner.
  • We often talk about how spreading ideas can be fantastic in exposing people to your brand story. Is overexposure the price you're willing to pay?
If we look at the figures mentioned above, apparently most of the luxury brands are able to balance between aspirational and mass market.

Gucci revenues are generated for a 55,7% from leather goods ( wallets, keyrings, bags), 13,8% from shoes, 12% from women and men wear, 3%from royalties and licences, 15% others;

Bulgari revenues are generated by 45% from the entry level ring;

50% of Richemont sales are from jewellery and 50% from watches, leather and writing instruments (which are the fastest growing business).

Where are they so clever? Selling one bag at 10.000 usd to the high end consumer, create a hype for the brand, the halo effect and then selling tons of wallets at 150 usd each to the mass.
It's the call for being part of a world of dream.

But some other significant difference is in the way luxury companies use their brands portfolio.

Some of them use the same brands for products with different price range: Tiffany does so, and Gucci, Bulgari, Montblanc, Louis Vuitton.

Some others differentiate brands for price range but making clear the holding they belong to: Armani and Emporio Armani, Pomellato and Dodo, Dolce and Gabbana and D&G, Prada and Miù Miù just to name a few.

In any case brands are not endangered by the mass market products diffusion but, on the contrary, revenues are soaring.
The mass market products have definetely higher margins because it's the brand and the logo and not the product itself to make its value.

Thursday, February 01, 2007

Saturn should looks inside

Do you remember the story of Tim Jackson's Saturn, the car which stop itself in the middle of the streets, etc.

Do you remember the poor response from the car dealer and the manufacturer?

Do you remember the buzz going around the blogosphere?

Well Saturn took a bold move and fired the ad agency.
Account was moved by Goodby to Deutsch without a review and the given reason is that sales of GM's Saturn brands were flat or only up slightly in 2006, and the inability of Goodby's campaigns to raise those numbers were likely a major factor in losing the account.

Gentlemen at GM and Saturn, are you really confident that changing the ad agency will move sales if you do not look into yourself? Or maybe it was the easiest thing to do, transferring the responsibility outside the company?


Tuesday, January 30, 2007

The crowded shelf


You get inspired when you do not expect it to happen.
In the movie "In her shoes" there is this vignette:

Old man facing a crowded shelf in a market.
An old lady look at him and say:"You look confused, what's on?"
" I have to buy a soap but look here: all this choice. At the end of the day it's a soap!"
And the lady:" Buy the basic one"

Have you ever thought that too much offer may affect a market?
You spend tons of money to develop new products for the 35/37 y.o. male, slightly bald, no taller than 5,9, because this is where you feel you can make some more margin and because competitors do, and left behind other customers.

When we follow a hype, a trend or whatever you want to call it, we should keep in mind not to harm our source of business.
Don't do it for the sake of do it!

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Sunday, January 28, 2007

Luxe, calme et voluptè (part 1)

Two centuries ago, French poet Baudelaire was inviting people to mix luxe, calme et voluptè.
And so it was for many years: the ateliers of Chanel, Dior, Balmain, Valentino and others were sacred places : timeless and spaceless.
Every couturier owned his/her atelier and money was a mean to access this world yet it was not the main engine.
The rest of the world, normal people just dreamed about the masterpieces weared by charming (and affluent) ladies.



Black and white pictures of famous ladies taken by famous photographers (Marella Agnelli by Richard Avedon) were icons to be admired and works of art.



Fast forward forty years and there's a new King in town: the Stock Exchange.
Huge multibrand groups entered the fashion arena -- after winning victories over the main brands they bought -- and climbed the steps of the stock exchange.

Meet the new chariot drivers: the powerhouses of LVMH, PPR, Richemont.


LVMH owns Dior, Givenchy, Christian Lacroix, Pucci, Kenzo, Donna Karan, Louis Vuitton, Celine, Fendi, Ebel, Tag Heuer, Sephora, etc
PPR owns Gucci, Saint Laurent, Sergio Rossi, Stella McCartney, Boucheron, Roger and Gallet, Bedat, even the auction house Christie's, etc.
Richemont means Cartier, Piaget, Baume and Mercier, IWC, Jaeger Lecoultre, Vacheron Constantin, Dunhill, Lancel Montblanc, Chloè, etc.

Get the idea? Three groups make up the biggest slice of the fashion market.

What this means is that stock fluctuation now drives the fortune of designers and buyers for these brands: high revenues keep the job of the couturier safe while rising prices secure money to buy for the new affluent ladies.
The need to sustain the stock price and deliver revenues has generated a Starbucks effect, as defined by Stephane Marchand in his book Les Guerres du Luxe.


"It's what these marketing geniuses call the Starbucks effect, referring to the positive impact generated by the coffee giant to the entire coffee shops market. It's a vertical contamination that works with an halo effect: when some companies raise the perception of a market through innovation, new brands and advertising, the entire market gets the benefit."
And to complete the picture, mono brand stores open everywhere: dozens and dozens of stores in each city around the globe.
To make the wheel running the old couturier world is just not enough.
You need to get as large a slice of the market as possible and the highest margin on each product.

The adopted strategy is the strategy of the flagship product.

A special thanks to Valeria Maltoni

Friday, January 26, 2007

The Web, the freedom to speech, the need for a rule

Since its very beginning the Web has been a land of freedom with very few basic rules. That's was great since it was a playground for few grown up guys.
Lately along with its growth, the playground get crowded with surfers of any age, gender, religion, etc. and still the very few basic rules.
Now, other than fake marketers and floggers, you can easily find paedophiles, nazis, terrorists and a variety of weird people while on the other side of the screen may sit your kids.
There are a lot of debates about the issue: is freedom of speech a treasure to be defended against everything? is there a need for some basic rules?

The question arise because yesterday, the Italian government published a new law about racism and hate for religious and political reasons and this will affect the Web, too.

What's your opinion about? Do you agree on this action?




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Thursday, January 25, 2007

User friendly technology and the dumb user

You know that
  1. i'm addicted to Mac
  2. i'm a complete failure when it comes to tech issues
  3. that's why i feel blessed to be addicted to Mac
When Santa delivered my new Pro, I plugged the good old G4 to the new beast and the two of them performed the transfer of each single file, application, preference, etc.
They moved 40 giga of music files, the usual bunch of application, a load of pictures for a total of 54 giga in 30 minutes: ready, set, go.

And then, this morning, I stumbled in this New York Times Tech Q&A about Vista:

http://www.nytimes.com/2007/01/25/technology/25askk.html?ref=technology


Windows Vista, scheduled for its debut to the general public next week, includes a free tool called Windows Easy Transfer. Like the Files and Settings Transfer Wizard that came with Windows XP, it is designed to move most of your personal stuff by means of a cable connection between old and new machines. Moving files over a network or with recordable discs and drives are other methods for transferring your files to the Vista PC as well.

According to Microsoft’s own description of Windows Easy Transfer (found at support.microsoft.com/kb/928635), the tool can move your user accounts and settings, personal files and folders, e-mail settings, messages and contacts, Internet settings and bookmarks and all your digital music, picture and video files.

It won’t move system files like fonts and drivers, however, so you will need to reinstall any custom fonts and Vista-compatible drivers on the new machine yourself.

While Windows Easy Transfer will move program settings and preferences if you have the same programs installed on the new computer, it won’t move the programs themselves. (Some types of software, like security programs designed for older versions of Windows, will probably not work on Vista anyway.)

Unfortunately for those with older computers, Windows Easy Transfer is designed to transfer files and settings from older machines running Windows 2000 or later. For Windows 95, Windows 98, Windows Me and Windows NT users who don’t want to move data and reconfigure all their program settings manually, separate software can be a much easier solution.

Several data-migration programs can be found around the Web or in computer stores. For example, Laplink PCmover (www.laplink.com) works with most older versions of Windows, costs less than $60 and is designed to move your files and settings between machines. Laplink PCmover even promises to move your programs as well.


Now, if I understand what is written above, the data transfer is not a plug and play affair: if I'm lucky enough, I'll have only to setup several system files. If I'm an old school guy, better call a tech support.
Am I so dumb? It's me?

Wednesday, January 24, 2007

back to the desk

i took one week off from blogging. posted some comments on other blogs, went to the rome barcamp, but need some time off from this.
there's a lot of news around waiting to be commented. stay tuned.

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Wednesday, January 17, 2007

unplug yourself

lately, there have been some conversation about being always online, get connected anytime anywhere. more discussion have been generated by the iphone presentation and the 24/7 connection features and more from a discussion about focus groups and empiric on field research.

i do believe that we should be able to unplug ourself, switch off all our device and get into the real life.
the digital world and the blogosphere are great environment to meet people, i'm delighted to have met great people around, they provide me with friendship, knowledge, culture ans support.
just to mention some of them: ann hadley and all the contributors at dailyfix, masiguy, ck, lewis green, valeria maltoni, gavin heaton, luc of mindblob, simone morgagni, pierfrancesco scotti.
and more i hope to meet at the bar camp.
but in the meantime, get unplugged, have a walk, get lost in you city, discover places where you have never been before, rediscover places where you have been since long time.
back to your job, to your desk, you may see things with a fresh perspective and a wider approach.

give a look to this great ad from bmw. it's one year old or more. it about the pleasure of driving, of getting lost, of seeing things.






Tuesday, January 16, 2007

the nba online store and the customer uncaring

one month ago, i posted a comment about the poor performance of the online nba store.
i purchased a lakers jersey for my nephew and some days later having placed the order, the customer uncaring office politely informed me that i should have find another xmas gift.
after a rather complaining mail of mine, on dec. 16th i got a lady writing to me:

I truly apologize for the frustration this has caused you. You should
have been notified immediately when we realized the item was no longer
available. I have requested a $25.00 gift card to be emailed to you. We
hope to hear from you again in the near future.

Please let us know if we can assist you further. Thank you for visiting
the NBA and WNBA Store.

Sincerely,
Kirsten
Customer Service

today, i haven't got any mail with the gift card.
nor that i have any will to purchase anything from them, but still they did not perform this task, too.

all i got is this mail, dated jan 12!!!

Greetings from NBA and WNBA Store.
We are writing to confirm that we have processed your refund in the
amount of $76.98 for your Order # xxxxxxxxxxxx

This refund is for the following item(s):
Item: Lakers NBA Men's Replica Home Jersey ( sz. S, Gold : Bryant, Kobe : Lakers )
Reason for refund: Account adjustment
Your refund is being credited as follows:

Credit Card : $76.98

Total refund for this order: $76.98
Thank you for shopping at NBA and WNBA Store.
Sincerely,

Customer Service
store.nba.com

this means:
  1. you did not send the jersey and put me in trouble
  2. you did not send the gift card
  3. you debited my credit card immediately
  4. you retain my money for one month
you suck!



parla come mangi

the sentence above, typical italian sentence, calls for a way to speak plain, unpretentious, accessible to everyone.

we do hear, from time to time, people pretending to speak cute italian, as well as english and any other language, and fail miserably in using the correct word.

a brilliant article from tod bishop highlights the completely different approach to the keynote in the late speach given from steve jobs, bill gates and michael dell.

jobs' approach: short sentence, few well choosen words, accessible to everyone. this is the coo approach, that has a vision and implement it in person


gates and dell: wider word selection, tech language, more marketing oriented gates. this is the language of the big boss no longer on the field but great to sell the concept

more confused dell, reflecting the current situation of his company. this is the language of the skipper looking around to get the wind

what can we learn:
  1. the way you speak is the way you are
  2. do not pretend to be someone else cause your words will betray you
  3. keep it simple
  4. make people understand you
  5. world is complicated enough to give confused keynote
  6. parla come mangi


Monday, January 15, 2007

rome barcamp is here






the rome barcamp is here.
next saturday, at the linux club, via libetta 15, 00154, rome.
starting time: 10 am

what i do expect from the barcamp?
to meet the blogger italian community, to know simone morgagni who has a great blog, to better understand the future of the web 2.0 in our market.
there are 109 participants, so it's going to a great event.

i'll report from my blog. so stay tuned.


Thursday, January 11, 2007

iphone: is that a phone? or is that far more than a phone?

reading david pogue article about iphone i got to a rather unexpected point.
are we talking about a phone or have we all been shortsighted?
yesterday the debate was about the price, the cool factor, steve jobs' dressed in brown and not in black, apple no longer a computer company, etc.
but today, out of the noise, looking at all the tech specification this is not a phone. it far more than this: it's a mobile information, connectivity and entertainment center.
you can browse internet looking at the real web page appearance, it concentrate all the apple tech in one single portable device.
there are some grey area as stated by david but they will be probably fixed before the launch: at least we hope so.
so what?
apple demonstrate another time that it's a different company.
like or not, they are 10 years in advance to any other company and make the microsoft zune a prehistoric device: nice, but we did it three years ago!

for more:
http://www.nytimes.com/2007/01/11/technology/11pogue.html?ref=technology



Wednesday, January 10, 2007

apple, a ..... company



as darren herman correctly report apple is no longer a computer company.
http://www.darrenherman.com/2007/01/09/
apple-inc-no-longer-apple-computer/

but where i do not agree with him is about the timing of the event.
he reports the event which took place yesterday, during steve jobs' presentation, when the word computer disappeared from the screen. apple computer became apple inc.
yes but this is the facade only.
i believe that since the ipod launch apple stopped to be a computer company to become an entertainment and communication company.
  1. a mac is an entertainment center with built-in webcam
  2. the ipod is apparently isolating people but it’s about music and concepts ( through podcast) sharing
  3. i-tunes allows sharing users’ compilation
  4. .mac allows you to enter in a community
  5. iweb allows you to create websites and blogs in minutes and share them
  6. it was the first company with successfully sold music and let's about tv programs and movies
  7. and let alone pixar as for the entertainment
  8. iphone will allow to complete the entire process with a wider screen than ipod
and it all started three years ago.
by the way, santa brought to me a brand new macbook pro 15": as you can see from my face, it's a dream machine.

disclosure: i do not work for apple, i'm not a stockholder even if i should be entitled to have some of them for having financed largely the company buying its products since 1995 ;-)


Tuesday, January 09, 2007

the fine strategy: how to fool an entire community





we should admit that time mag fooled us. we claim to be fine strategic people, smart consultant, etc. but they fooled us.
few weeks ago, time mag claimed that the person of the year is you, with a reflecting cover to mirror ourself in all our vanity.
thousands of comments flocked around the blogosphere, some full of selfishness, some angry, but no one got the point: time was promoting itself, it was doing its job in a smart way.

why this post?
because Time magazine today is again reinventing itself online, this time by revamping its site to emphasize breaking news and blogs.

chapeau to time editors.

for more:
http://publications.mediapost.com/index.cfm?fuseaction=Articles.san&s=53478&Nid=
26326&p=117792

Monday, January 08, 2007

a reason to get a bike, a reason to get an alfa romeo?




lately we all have been following masiguy (aka tim jackson) odissey with his car.
to summerize his saturn decided to stop its service and apparently the customer care and the dealer were not able to fix it but get some money anyway.
tim, who is known for being a very nice person, got rather upset, to say the least.
and he is right.
few time ago i posted this comment about car dealers and the poor follow up to sales
http://bizandbuzz.blogspot.com/2006/10/have-you-ever-thought-at-
car-retailer.html#links

while i give all my support to tim and cross my fingers not to face such a nigthmare, i got this article from financial times talking about this issue.
sergio marchionne, the very successful ceo of fiat, the man who brought back fiat from hell and gave a boost to the whole company, gave the new brief about the relaunch of alfa romeo and the key issue of the dealers after sales support.
the process started in uk, where apparently the situation is more challenging and then will be extended to other european countries and to us.
alfa romeo is one of the most renowned brand in automotive market across the world. in the past they produced cars such as the duetto, the stylish spider. its brand is linked to fast sport cars, to the race. see the brera coupè.

why this is so crucial from an italian point of view?

  1. fiat is the real last big industrial company in our country
  2. it has a long history of being technically a failure
  3. it appeared to be oriented to cash as soon as possible than to invest in r&d
  4. did not market some great tech innnovation born there ( the common rail diesel was a fiat patent)
  5. this approach marks a real turnaround in the italian mentality
if this process is successful and is extended to the other brands, fiat may become the new toyota.


am i too optimistic?